📦 Return & Refund Policy –SelfSerum™

Last updated: September 3, 2025

At SelfSerum™, customer satisfaction is important to us. However, because we work with trusted suppliers and TeemDrop-backed fulfillment, our return and refund policy is aligned with TeemDrops's guidelines to ensure fairness and transparency.

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✅ Returns

We accept returns only under the following conditions:

• The item arrives damaged, defective, or incorrect.

• You contact us within 7 days of delivery with proof (photos/videos).

• The item is unused and in its original packaging.

❌ Please note: change-of-mind returns are not accepted, in line with TeemDrop’s fulfillment policies.

To request a return, email us at support@selfserum.co.za with your order number and evidence of the issue. Do not send items back without first contacting our team.

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💸 Refunds

• Once your return is received and inspected, we’ll notify you of the approval or rejection.

• If approved, your refund will be issued to your original payment method within 3–7 business days.

• Shipping charges are non-refundable.

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🔄 Exchanges

We replace items only if they are defective, damaged, or incorrect upon delivery.
To request an exchange, email support@selfserum.co.za within 7 days of receiving your order, including photos of the issue.

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📦 Lost or Damaged Packages

If your package is lost or arrives damaged:

• Contact us at support@selfserum.co.za within 7 days.

• Provide your order number and any relevant photos.

• We will assist you in resolving the issue, including TeemDrop-backed claims where applicable.